Returns, Refunds & Complaints Policy
Damaged on Arrival
At Flower Delivery Chelsea, we take immense pride in the quality of our fresh flowers. Should your order arrive damaged, please notify us within 24 hours of delivery. We understand how disappointing it can be to receive less than perfect blooms, and we are committed to rectifying the situation promptly.
To facilitate a swift resolution, please include photographs of the damaged flowers along with your order details. This helps us assess the situation accurately and take the necessary steps to ensure your complete satisfaction.
Our damaged-on-arrival policy ensures that you receive flowers in the best possible condition. We strive to maintain the highest standards in every bouquet we deliver, and your feedback helps us uphold these standards.
Freshness Guarantee
We stand by our Fresh Flowers Guarantee, ensuring that your blooms remain vibrant and long-lasting. Our freshness window typically spans 5 to 7 days, depending on the variety of flowers and the care they receive after delivery.
To maximize the lifespan of your flowers, we provide detailed care instructions with every order. Proper hydration, temperature control, and sunlight exposure play crucial roles in maintaining the freshness of your arrangements.
If you experience any issues with the freshness of your flowers within the guaranteed window, please reach out to us. We are dedicated to ensuring that your floral experience is nothing short of exceptional.
Refunds and Replacements
Your satisfaction is our top priority. If you are not completely happy with your order, we offer flexible refund and replacement options. Whether you prefer a full refund or a replacement bouquet, our team is here to assist you.
To initiate a refund or replacement, contact our customer service team with your order details and a description of the issue. We aim to process all requests promptly, ensuring minimal inconvenience to you.
Please note that refund eligibility is determined based on the condition of the flowers upon arrival and adherence to our policies. We encourage you to review our damaged-on-arrival and freshness guarantee sections to understand the criteria for refunds and replacements.
Complaints Process
We value your feedback and are committed to addressing any concerns you may have. If you have a complaint regarding your order, please follow our straightforward complaints process to ensure your issue is handled efficiently.
Start by contacting our support team with detailed information about your experience. Our dedicated staff will investigate the matter thoroughly and work towards a satisfactory resolution.
We take all complaints seriously and use them as opportunities to improve our services. Your input helps us enhance our offerings and maintain the high standards you expect from Flower Delivery Chelsea.
Trusted Local London Florist
Flower Delivery Chelsea is a trusted local London florist, proudly serving both households and businesses in the surrounding areas. Our commitment to quality and customer satisfaction has made us a preferred choice for floral arrangements in Chelsea and beyond.
Whether you’re celebrating a special occasion or looking to brighten up your workspace, our diverse selection of fresh flowers caters to every need. Our experienced florists craft each bouquet with care, ensuring that every arrangement is a perfect reflection of your sentiments.
We believe in building lasting relationships with our clients, offering personalized service and reliable delivery to make every floral gift memorable. Trust Flower Delivery Chelsea for all your floral needs and experience the difference of working with a dedicated local florist.
