Terms and Conditions - Flower Delivery Chelsea

Welcome to our Flower Delivery Chelsea service. By placing an order with us, you agree to adhere to the following Terms and Conditions. Please read them carefully to ensure a smooth and delightful experience.

1. Order Placement

When you place an order through our website, you are making an offer to purchase the selected floral arrangements. Each order is subject to acceptance and availability.

1.1. Product Availability

• All orders are subject to product availability. We strive to keep our inventory up-to-date, but in rare cases, certain items may become unavailable after you place your order.
• If an item is unavailable, you will be notified promptly, and we will offer an alternative or a refund.

1.2. Order Confirmation

Upon receiving your order, we will send a confirmation email detailing your purchase. This confirmation does not signify our acceptance of your order but serves as evidence that we have received it.

2. Payment Terms

We accept various payment methods, including credit/debit cards and online payment systems. All transactions are secure and encrypted to protect your personal information.

2.1. Pricing

• Prices listed on our website are in British Pounds (£) and are inclusive of applicable taxes.
• Additional charges may apply for special requests or custom arrangements.

2.2. Payment Security

We implement industry-standard security measures to ensure that your payment information is processed safely. We do not store your payment details on our servers.

3. Delivery Information

Our flower delivery service covers the Chelsea area and its surrounding regions. We strive to deliver your order on the specified date and time.

3.1. Delivery Timeframes

• Orders placed before 2 PM will generally be delivered on the same day.
• Orders placed after 2 PM will be delivered the next business day.

3.2. Delivery Charges

Delivery fees vary based on the delivery location and the size of your order. You will be informed of the total delivery charges before finalizing your purchase.

4. Cancellation and Refund Policy

You may cancel your order before it is dispatched. To cancel, please contact our customer service team promptly.

4.1. Refunds

• Refunds will be processed using the original payment method.
• Processing times may vary depending on your bank or payment provider.

4.2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We will arrange for a replacement or refund as appropriate.

5. Privacy Policy

Your privacy is important to us. We collect and use your personal information solely for processing your orders and improving our services.

5.1. Data Protection

• We comply with all relevant data protection laws to ensure your information is handled securely.
• Your data will not be shared with third parties without your consent, except as required by law.

5.2. Marketing Communications

By opting in, you agree to receive marketing communications from us. You can unsubscribe at any time through the links provided in our emails.

6. Limitation of Liability

While we strive to provide the best service, we cannot be held liable for delays caused by unforeseen circumstances such as extreme weather conditions or third-party delivery issues.

6.1. Force Majeure

• Events beyond our control, including natural disasters, strikes, or government restrictions, may affect our ability to deliver as promised.
• In such cases, we will communicate any delays and work towards a suitable resolution.

6.2. Indemnification

You agree to indemnify and hold us harmless against any claims arising from your use of our services in violation of these Terms and Conditions.

7. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in this region.

8. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically.

8.1. Notification of Changes

• Significant changes to the Terms and Conditions will be communicated via email or prominent notices on our website.
• Continued use of our services after such changes signifies your acceptance of the updated terms.

9. Acceptance of Terms

By placing an order with Flower Delivery Chelsea, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing us for your floral needs!